How Do I contact Catch Fitness to enquire about a delivery?
If you have attempted to contact the couriers in regards to your delivery and it has been more than 7 business days and they have been unable to provide a response. Please contact Catch Fitness as we can open an investigation. Please note we will contact you once an update has been received. Delivery times are currently ranging from 2-14+ business days.
Can I be refunded delivery costs due to delays?
Please note we cannot refund shipping costs due to delays as this is out of our control and information regarding delays is provided before placing an order.
I purchased an item in the Showroom Seconds Sale, can I return the item?
Items purchased in our Showroom Seconds Sale are sold 'as is' and cannot be returned or refunded. The Showroom Seconds are not covered by warranty.
If I order in stock items and pre order items on the same order when will they ship?
Typically if you order something that is pre order together with an in stock item they will ship together once the pre order item arrives. The price of shipping is calculated on the total weight and dimensions of the order being shipped in whole.
If you would like your in stock item shipped first please contact us so we can provide you with a quote to part ship your order.
Can I pick up my order if I'm in Sydney?
Yes absolutely! our warehouse is located at 8/202 Milperra Rd, Milperra NSW 2214, Australia and our operating hours are 9am-5pm Monday to Friday and 9am-2pm Saturdays, we are closed on Sundays.
If you have chosen to pick up from our Milperra warehouse we will contact you via email or txt to let you know that your item/order has arrived. Once you have received this notification please call at least 1 hour before coming in to collect on +61 2 8074 5286, just so we can prepare your order and allocate stock.
Please note the below conditions for Sydney and Melbourne pick ups:
- Please be willing to assist the staff on-site to load your order onto your vehicle
- Please wear proper enclosed shoes at all times whilst on site
- Please kindly be aware of surroundings and keep to walkways or out of way of truck and forklifts. Children are not recommended on-site due to high volume heavy vehicle traffic.
- Please abide by current Covid regulations including face masks and social distancing.