Warranty Claim Form
Product Care Guide
Our goal is to give you great quality equipment, great value equipment and great customer service.
All Catch Fitness products go through vigorous quality control and assurance testing to ensure that we bring high quality products that will last. We do our very best in ensuring that our items are in perfect condition before dispatching, however on the rare occasion that you have received a faulty good from us, we have an excellent after-sales service team that can assist in rectifying any issues.
PLEASE NOTE: Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Catch Fitness product with which a customer is not satisfied will be reviewed on a case-by-case basis.
If you have a faulty or damaged product, please email info@catch- fitness.com with your order details, a brief description of the issue and attach any photos to help describe the issue.
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Warranty claims must be accompanied by proof of purchase
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All commercial and home use items come with a 6 month warranty (please check product description of desired item for specific warranty period)
Weight Training Balls
WARRANTY
Muscle Motion slam ball is covered by a six (6) month warranty for manufacturer’s defects and faults.
- The warranty does not cover normal wear and tear or cosmetic damage
- The warranty does not cover negligent and improper use, alteration, mishandling, poor maintenance or incorrect storage - including damage as a result of slamming the ball against surfaces.
- *It's important to note that these balls are not designed to be used as a slam ball, and won't be covered if damage occurs due to slamming.
Warranty and Care Information
Muscle Motion Slam Balls have been designed for slamming use on suitable surfaces such as gym tiles, EVA jigsaw mats, stall mats or turf. It is very important to try and avoid slamming on the valve part of the ball, as valve failure is not covered under warranty.
WARRANTY
Muscle Motion slam ball is covered by a three (3) month warranty for manufacturer’s defects and faults.
- The warranty does not cover normal wear and tear or cosmetic damage
- The warranty does not cover negligent and improper use, alteration, mishandling, poor maintenance or incorrect storage.
- The warranty does not cover valve failure.
Machines and Racks
Warranty and Care Information
This mainly concerns the home grade / light commercial line of gym machines and racks sold at Gym Direct and are covered under "intended use" parameters. This means safe, indoor use.
- Frame - 6 months return to base warranty (coating excluded)
- Cable/Pulley - 6 months replacement warranty
- Upholstery - 3 months return to base warranty
- Labour exclusive
Each surface needs to be treated differently to prevent damage depending on the material.
- Upholstery and steel surfaces can be wiped down with a damp rag, ensuring to dry properly to avoid and potential rusting.
- Lubricating cable mechanisms is also important for longevity, using WD-40 or similar.
Warranty and Care Information
This refers to any products in our commercial series, especially the XR made-to-order series - covered by "intended use" parameters, which in this case means safe indoor use.
- 6month limited warranty on the structural frame (coating excluded)
- 6month limited warranty on guide rods, cables, pulleys and weight plates (excluded are functional trainers, cable crossovers and any other machine with a height adjustable pulley system. Cables on such machines are covered by a 6-month warranty)
- 90-day on grips, upholstery and any items not specified.
- Labour exclusive.
Each surface needs to be treated differently to prevent damage depending on the material.
- Upholstery and steel surfaces can be wiped down with a damp rag, ensuring to dry properly to avoid any potential rusting.
- Lubricated cable mechanisms is also important for longevity to ensure a smooth operation and avoid any squeaking sounds.
Treadmills
Warranty and Care Information
The individual warranty of your cardio item should be displayed on the product page where you purchased it. If not, please get in touch with us ASAP for more information.
We strongly recommend you register your product with the manufacturer using the warranty card included in the box / or on the manufacturers website. They will also have the most relevant care and maintenance information for you!
For general cleaning and maintenance, most machines can be wiped down with a cleaning rag and dusted to stay looking fresh. Lubricating oil like WB-40 may be necessary for certain parts periodically as well to ensure a smooth operation.
Dumbbells
Warranty and Care Information
Our Vinyl dumbbells are covered under "intended use" parameters - which in this case means indoors and on suitable surfaces.
- Vinyl dumbbells have a 6month warranty on their structural integrity only. Coating is not covered.
To clean your Vinyl dumbbells, please refer to these quick tips below:
- A small amount of water
- Mild dish soap
- A clean rag
- *No chemicals or abrasives!
Warranty and Care Information
Our Rubber Hex dumbbells are covered under "intended use" parameters - which in this case means indoors, on suitable surfaces and away from water as their handles can be susceptible to rusting if not kept dry.
- Rubber Hex dumbbells have a 6month warranty on their structural integrity only. Coating is not covered.
To clean your Rubber Hex dumbbells, please refer to these quick tips below:
- A small amount of water
- Mild dish soap
- A clean rag
- *For any metal parts like handles, avoid water and use a cleaning oil like WD-40.
- *No chemicals or abrasives!
Warranty and Care Information
Our Chrome dumbbells are covered under "intended use" parameters - which in this case means indoors, on suitable surfaces and away from water as they are susceptible to rusting.
- Chrome dumbbells have a 6month warranty on their structural integrity only. Coating is not covered.
To clean your Chrome dumbbells, please refer to these quick tips below:
- A clean rag
- A small nylon cleaning brush for tough dirt
- A good quality cleaning oil like WD-40
Barbells
Warranty and Care Information
Your standard/fixed barbell has it's structural integrity covered under "intended use" parameters for 6 months. In this case, "intended use" largely refers to safe indoor use, as our barbells are susceptible to rusting when wet and can be scratched or damaged if not used correctly.
It's for these reasons that we strongly advise that when cleaning your barbell, you only use the following three items and never water:
- A good quality cleaning oil, like WD-40
- A brush to clean inside the crevices and knurling
- A clean rag to wipe away the excess
Warranty and Care Information
Your Olympic barbell has it's structural integrity covered under "intended use" parameters for 6 months. In this case, "intended use" largely refers to safe indoor use, as our barbells are susceptible to rusting when wet and can be scratched or damaged if not used correctly.
It's for these reasons that we strongly advise that when cleaning your barbell, you only use the following three items and never water:
- A good quality cleaning oil, like WD-40
- A brush to clean inside the crevices and knurling
- A clean rag to wipe away the excess
Weight Plates
Warranty and Care Information
Your rubber weight plates have their structural integrity covered for 6 months under "intended use" parameters. In this case, "intended use" refers to safe use on suitable surfaces. You should not drop these plates like bumper plates, or use them on any surfaces that might damage the rubber. Also, the coating of your plates are not covered, and may fray slightly over time with use - which is completely normal for most rubber products.
You also might notice your plates feel slightly greasy when you receive them, and this is perfectly normal! This grease is a layer of protection added to avoid damage during transit. You can wipe away the excess after unboxing with no issues.
To clean your rubber plates, you can wipe down using the following:
- A clean rag
- Mild dish soap
- Some clean water
- *Do not use any harsh chemicals or abrasive materials as the rubber can be damaged and scratched.
Warranty and Care Information
Bumper plates between 10-25kg have their structural integrity covered for 6 months under "intended use" parameters. This does not include normal wear and tear!
5kg plates are only covered for 6 months as they are much thinner than the other plates. It is for this reason that 5kg plates should not be dropped on their own, and always accompanied by a heavier plate.
Intended use for these plates also refers to suitable surfaces. You must not drop these plates on harsh surfaces such as concrete or gravel. Only use them on gym flooring surfaces that are designed to absorb impact and ensure a long life.
You can clean your bumper plates with a rag and water to keep them looking fresh and shiny!
REPLACEMENT & REPAIRS
After determining whether there are manufacturer faults or damages to the product, Catch Fitness will determine, in its discretion, the reasonable method to remedy the issues. For most issues, parts can easily be changed over, and for these issues, Catch Fitness will send through the relevant part(s) for immediate rectification. In the unlikely event of a major fault, we will request the item back for repairs or replacement, which is at Catch Fitness' discretion at the time of assessment.
All additional warranty information can be found on https://www.catch-fitness.com under each individual product description.
WARRANTY EXCLUSIONS
Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to:
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Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms;
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Any defects caused by abuse or theft of the product
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Any defects caused by faulty or defected power cables;
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Any product that is incorrectly installed or set up;
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Damage caused through incorrect adjustment to treadmill walking belts, drive belts, bike handles, seats, pedals;
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Ordinary wear and tear of the product; Wear and tear on components such as paint & finish and maintenance based parts (such as drive belts & chains, treadmill belts, motor brushes, resistance pads on friction based tension systems, foot plates, etc)
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Damage caused to Weight Plates/Dumbbells/Kettlebells/Barbells due to negligent or faulty use, improper maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar or weight plates, such as dropping on the ground, hooks, bars, spotter arms, or similar;
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Any adaptation or changes to the product
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Damage resulting from any of the following:
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Incorrect adjustments to treadmill walking belts, drive belts, bike handles, seats, pedals, treadmill desktops, adjustable benches, barbell hooks, adjustable weight systems;
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Transportation (excludes transit damage)
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Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
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Alteration, modification, defective installation;
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Unauthorised repairs, alterations or modifications from an unauthorised third party
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Any power supply fault
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Pests, mice, cockroaches or other insects;
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Entry of foreign matter into the product including liquid, moisture or dirt; and
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Salt build-up or rust corrosion.
Please fill out the Warranty Claim Form for missing, damaged parts or returns.
Please view the Product Care Guide to help with maintenance of our products.
For any further questions or queries please contact us on 1300 25 25 09 or info@catch-fitness.com and we'll be more than happy to assist!