WARRANTY

Warranty Claim Form                                                                    
Product Care Guide

Our goal is to give you great quality equipment, great value equipment and great customer service.

All Catch Fitness products go through vigorous quality control and assurance testing to ensure that we bring high quality products that will last. We do our very best in ensuring that our items are in perfect condition before dispatching, however on the rare occasion that you have received a faulty good from us, we have an excellent after-sales service team that can assist in rectifying any issues.

PLEASE NOTE: Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Catch Fitness product with which a customer is not satisfied will be reviewed on a case-by-case basis.

If you have a faulty or damaged product, please email info@catch- fitness.com with your order details, a brief description of the issue and attach any photos to help describe the issue. 

  • Warranty claims must be accompanied by proof of purchase

  • All commercial and home use items come with a 6-12 month warranty (please check product description of desired item for specific warranty period)

  • We offer a lifetime frame guarantee on some of our heavier equipment (please check product description of desired item for specific warranty period)

 

REPLACEMENT & REPAIRS

After determining whether there are manufacturer faults or damages to the product, Catch Fitness will determine, in its discretion, the reasonable method to remedy the issues. For most issues, parts can easily be changed over, and for these issues, Catch Fitness will send through the relevant part(s) for immediate rectification. In the unlikely event of a major fault, we will request the item back for repairs or replacement, which is at Catch Fitness' discretion at the time of assessment.

All additional warranty information can be found on https://www.catch-fitness.com under each individual product description. 

WARRANTY EXCLUSIONS

Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to:

  • Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms;

  • Any defects caused by abuse or theft of the product

  • Any defects caused by faulty or defected power cables;

  • Any product that is incorrectly installed or set up;

  • Damage caused through incorrect adjustment to treadmill walking belts, drive belts, bike handles, seats, pedals;

  • Ordinary wear and tear of the product; Wear and tear on components such as paint & finish and maintenance based parts (such as drive belts & chains, treadmill belts, motor brushes, resistance pads on friction based tension systems, foot plates, etc)

  • Damage caused to Weight Plates/Dumbbells/Kettlebells/Barbells due to negligent or faulty use, improper maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar or weight plates, such as dropping on the ground, hooks, bars, spotter arms, or similar;

  • Any adaptation or changes to the product

  •  Damage resulting from any of the following:

  • Incorrect adjustments to treadmill walking belts, drive belts, bike handles, seats, pedals, treadmill desktops, adjustable benches, barbell hooks, adjustable weight systems;

  • Transportation (excludes transit damage)

  • Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;

  • Alteration, modification, defective installation;

  • Unauthorised repairs, alterations or modifications from an unauthorised third party

  • Any power supply fault

  • Pests, mice, cockroaches or other insects;

  • Entry of foreign matter into the product including liquid, moisture or dirt; and 

  • Salt build-up or rust corrosion.

Please fill out the Warranty Claim Form for missing, damaged parts or returns.

Please view the Product Care Guide to help with maintenance of our products.

For any further questions or queries please contact us on +61 2 8074 5286 or info@catch-fitness.com and we'll be more than happy to assist!