IN STOCK SHIPPING INFORMATION
TERMS AND CONDITIONS
We offer shipping AUSTRALIA WIDE at exceptionally low rates!
- Shipping costs vary for each buyer depending on postcode/location, weight and dimensions of total order.
- If our couriers are unable to reach the address provided – customers will be notified and will either need to arrange a private courier of their own or collect from our transport providers nearest Depot.
- We do not drop ship - all our stock is held in our Milperra Warehouse and Moorebank storage facility which can also be dispatched from there.
- We do not deliver to PO Boxes or Parcel Lockers.
- Typically, if both a pre ordered item ANDan in-stock item are purchased within the same order, we will dispatch the order once the pre order item arrives. If you would like your in-stock item shipped first, please contact us so we can provide you with a quote to part ship.
- With our large volume of orders, please allow time for shipping confirmation and once a tracking number is generated, be mindful that the items need to be picked/packed, then collected by our couriers.
- To keep shipping efficient and costs low, orders with more than one item are typically shipped once alli tems on order are available.
- We send out both a shipping confirmation email and SMS notifying you of dispatch with tracking upon label creation
- Remote locations will inevitably take a little longer – we ask that you please bear with us in getting orders out to remote locations.
- Bulk orders pending items size and weight are palletised for efficient and safe movement to ensure all items are securely packed and delivered.
- Removal of any pallets/waste at delivery site is not our responsibility
- The courier company's responsibility is to onlydeliver the product. It is not their responsibility to bring the order into your home or down your driveway.
- If a delivery is futile extra shipping may be charged for re delivery
- We offer in house installation services for an additional charge – please contact us on firstname.lastname@example.org one of our friendly staff members will happily assist you.
- If you choose to exercise our 14-day money back guarantee policy, freight/delivery expenses will not be refunded. We will only refund the costs of the item(s) themselves.
- If you have a change of mind once product has been shipped or received, all shipping to return the item will be at your expense.
- We currently do not ship internationally unfortunately but keep an eye out for the future.
PROCESSING YOUR ORDER:
Please allow 1-3 working days to pick, pack and dispatch your order. As soon as your order is ready to be dispatched you will receive an email confirming your order has been dispatched and it will include your tracking details.
Shipping costs vary for each buyer depending on postcode/location, weight and dimensions of total order.
Our freight costs are either flat prices for certain metro areas for small parcels or charged based on flat basic plus per KG rate per postcode.
To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
PLEASE NOTE: The estimated delivery dates are based on the couriers we use. We do not have our own drivers; all deliveries are done with our chosen transport providers. The ETA can change if there is a delay with couriers, item is lost in transit, mis-directed, damaged in transit, peak transport depot periods, vehicle breakdowns or any other unfortunate factors out of our control. If there is an ETA delay, we ask for your patience and understanding, please know our team is doing their best to rectify. Feel free to contact us for more information. We try to keep all customers informed and up to date, however if we have not been informed ourselves or miss something, we are happy to speak with you and assist.
The estimated delivery dates, are an ETA from point of courier collection and are as follows:
- Sydney: 2-5 days
- Melbourne: 2-5 days
- Brisbane: 2-5 days
- Adelaide 4-8 days
- Perth: 6-10 days
- Darwin: 6-10 days
- Hobart: 6-10 days
- All regional Australia: 7-14 days
Monday - Friday: 9am-5pm
If you have chosen to pick up from our Milperra warehouse, we will contact you via email or SMS to let you know that your item/order has arrived. Please note if you choose to collect it is your responsibility to fit your purchased items into the vehicle you choose to bring, our team can advise item dimensions for you to make an informed decision.
On our Milperra site, all customers must stay in the designated waiting area as directed by our team, follow all guidance from staff and at no circumstances enter our warehouse. We have regular forklift operation occurring and all customers must maintain a 3m exclusion zone, until forklift operation ceases. All customers must observe all site speed limits, traffic signs and staff directions.
Tuesday – Friday: 9am – 4pm
Saturday : 9am – 2pm
If you have chosen to pick up from our Derrimut warehouse, we will contact you via email or SMS to let you know that your item/order has arrived. All customers must always follow all instruction from site workers, and under no circumstances enter the warehouse.
If you have a change of mind after your item has been sent to our Derrimut Depot, you will be required to pay a return fee to return the items to our storage facilities in Sydney.
Further, the handling fee paid at checkout is non-refundable.