OUR 14 DAY MONEY BACK GUARANTEE POLICY

We will strive to ensure that you are happy with your online purchase however we advise that products are carefully chosen. 

Refunds are offered within 14 days of delivery of the purchased goods.

Alternatively, we offer an exchange of any product for another size or to equal value within 14 days of delivery.

Proof of purchase must be provided to be eligible for both a refund or an exchange.

Return freight costs are excluded.

You notify us within 14 days of receipt of dispatch date and/or order arrival date and organise a return authorisation prior to sending the goods back to Catch Fitness.

In the case of services, the services have not already been performed/organised/booked in.

The product/s is not a pre-order labelled item.

The product/s is not a made-to-order or custom-produced item (whereby the item takes 14-16 weeks to custom create and build based on the buyer’s preferences).

The product/s are in new condition and have not been used, damaged, installed or assembled.

The product/s are in the original packaging or suitably packaged to prevent transportation damage.

The product is in a resalable condition.

The product/s is not a gift card.

The product/s has not been customised or altered at the request of the buyer.

The product/s was not purchased during a sale/promotion.

The product/s was not part of a special.

The product/s was not purchased with an installation service that has been organised and booked in. 

The product was not an ex-display, discontinued, clearance, ex-clearance, or ex demo product.

The customer provides full proof of purchase (bank statements excluded).

The customer provides proof that they are the original purchaser.

The product/s have been received by Catch Fitness and are complete with all components in an undamaged condition and suitable for resale, before refund/exchange decision will be honoured. 

In the unlikely event of a pricing error, orders may be voided for any products which have been purchased under such error (this can include but is not limited to: any shipping calculation errors, product pricing and website glitches). Catch Fitness will determine, in its discretion, the reasonable method to remedy the issues. 

In the unlikely event that a customer receives a defected item or part - a refund will only be offered IF a repair or replacement cannot fix the issue. If the issue can be rectified with a repair or replacement part then there will be no eligibility for a refund.